Return an Item: 7-day Returns Guarantee
You must sign for all goods as 'UNCHECKED'. Failure to do this may result in prolonged delays in processing your claim for any damaged or faulty goods, once the courier has left the premises.
Should an order be cancelled after despatch or you refuse delivery of an item, then we reserve the right to levy an administration charge deducted from any refund of monies due to you (this will be equivalent to our return courier fee, and is weight dependant).
If you wish to return a Product/Item for credit, please email returns@xyrisanalytics.com.
YOU WILL THEN BE ALLOCATED A RETURNS REFERENCE NUMBER.
In the event that we have sent an incorrect Product/Item, please email xyrisanalytics.com.
YOU WILL THEN BE ALLOCATED A RETURNS REFERENCE NUMBER.
Xyris Analytics will cover any carriage charges where any picking error is apparent.
Note: We can not process a return without a returns number.
7 day no quibble returns policy *
Xyris Analytics are happy to refund or exchange any product that you are not satisfied with, however they MUST be returned unused in the original packaging, with proof of purchase and have your unique Returns Number form/number attached to the outer box. Returns costs are at your expense.
Returns Number must be obtained by emailing us (please state your product, your order number and reason for return in the mail) we will post you a returns form with your Returns number on and a document holder, this must be attached with the returns address showing and returned to us. We will arrange a courier if required to pick up goods at your cost. (details below)
Your statutory rights are not affected.
We do not refund Return postage or postage and packaging of spares and repairs.
Product under Guarantee
All goods that develop a manufacturing fault within the first 28 days will be exchanged.
All goods that develop a manufacturing fault within the guarantee period but after 28 days will be repaired free of charge or at the discretion of the manufacturer replaced.
Please follow the guide as above to obtain a Returns Number and returns form.
Repairs
Sometimes products may develop a fault, should this happen during your guarantee period, we can arrange for your goods to be repaired. Initially, we ask you to report your fault to support@xyrisanalytics.com.
You may be prompted to send digital images of any faults, where possible. You will also be requested to detail any fault with the product so that, with our product knowledge, we may be able to offer you a replacement part.
Accidental Damage
Goods that have been accidentally damaged whether within the guarantee or not can be repaired at your cost. Please email returns@xyrisanalytics.com for information.
Please note, some products/items may not be repairable.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Further Information
You can return your goods back to us yourself, or we can arrange a collection.
We charge a collection fee of £25.00. This charge will cover collection of the goods via courier, all administration and return back to you. If your repair is deemed chargeable by the manufacturer, then this charge will be passed onto you, additional to any collection charges already applied.
(Once your goods are inspected by the relevant manufacturer, they will make a decision on whether applying charges to your repair is applicable. We will always abide with the decision of the manufacturer, without question. Being a retailer, and not responsible for the design, production or engineering of these products, we believe that this decision lies solely with the manufacturer.)
Important
To ensure the safe return of your Product/Items, please follow the guidelines below:
- Please obtain a returns reference number before returning any goods.
- Please use the xyrisanalytics.com cardboard box and the manufacturer's original package to return the item.
- All goods being collected by our couriers MUST be boxed securely.
- Goods which are not boxed adequately will not be accepted, under ANY circumstances.
- Products must be returned to Xyris Analytics, Upper Caldecote, Bedfordshire, SG18 9AU, England.
* Any products that are special order are not covered under the 7 day no quibble return policy.